Accelerate

13+

Years of Experience

General Information

Frequently asked questions

Accelerate.mu is a professional service platform that connects customers with skilled contractors for home services directly at their location.

Customers submit a service request via our website. We review the inquiry and prioritize connecting you with a contractor who matches your requirements. You can review their work and leave feedback after the service is completed.

We provide a wide range of home services, including plumbing, electrical work, carpentry, painting, masonry and more.

We work exclusively with vetted professionals to ensure quality service. Additionally, we make finding reliable contractors simple by providing transparency, customer reviews, and promotional showcases of contractors' previous work.

Our services are currently available throughout Mauritius.

We carefully vet contractors based on their experience, skills, and track record to ensure they meet our quality standards. Each contractor is also required to provide promotional videos showcasing their work for additional transparency and credibility.

No, customers do not pay any membership fee to use our service.

In addition to vetting our contractors, we encourage customer reviews and feedback to maintain service excellence. Contractors with high ratings and positive feedback receive greater visibility on the platform.

We strive to work with contractors who offer quality service, but it is the contractor’s responsibility to provide service guarantees. If you experience any issues, our support team is here to help mediate and resolve concerns.

Yes, both individuals and businesses can benefit from our platform to find skilled professionals for various projects.

We strive to meet urgent requests when possible, subject to contractor availability. Please inquire directly via our website or contact support for urgent assistance.

For Customers

Frequently asked questions

Visit our website and fill out the inquiry form with your service request. Our team will prioritize your request and match you with a reputable professional.

Yes, customers can leave reviews and provide feedback to help us maintain high service standards.

All contractors on our platform are vetted and work with our team to deliver high-quality services.

Please contact our support team, and we will address your concerns promptly.

Service costs vary depending on the type of work required. After submitting a request, contractors will provide a detailed quote for your approval before any work begins.

Yes, contractors will provide a quote after reviewing your service request. You are not obligated to proceed unless you are satisfied with the pricing and terms.

We prioritize all inquiries and strive to connect you with a contractor within 24 hours. The timing may vary based on service demand and contractor availability.

We match you with a reputable contractor based on your service needs, location, and availability. However, you can request a preferred contractor if you've worked with one previously through our platform.

You can contact us to reschedule or cancel your booking. Please provide at least 24 hours' notice to avoid cancellation fees.

All contractors on Accelerate.mu are carefully vetted for their skills, experience, and professionalism. You can also view previous customer reviews and completed projects to gauge their work quality

If a contractor is delayed or fails to show up, contact our support team immediately. We will assist in resolving the issue and, if needed, arrange for an alternate contractor.

It depends on the service. Contractors will discuss material requirements during the quote process. If needed, they can source materials and include them in your quote.

Payment arrangements are typically made directly with the contractor. Some contractors may accept online transfers, cash payments, or other payment methods.

Yes, reviews are visible on our platform to help customers make informed choices when booking services.

Absolutely. We value your privacy and ensure that your personal information is protected and used solely to facilitate service delivery.

For Contractors

Frequently asked questions

Submit your application via our website. Once approved, you will be listed on our platform to connect with customers.

We offer a range of packages, for self-employed to Business. Please contract us for further details

Each package offers varying levels of visibility, priority in customer inquiries, and promotional opportunities, including social media videos showcasing your work.

Contractors receive a short promotional video featuring their work, which is shared on social media to boost visibility and reach.

13+

Frequently asked questions

Frequently asked questions

Frequently asked questions

Need to schedule your first service?

Copyright © 2024 Accelerate Professional Services. All rights reserved

13+

Frequently asked questions

What is Accelerate.mu?

How does Accelerate.mu work

What services do you offer?

Why choose Accelerate.mu?

Where are your services available?

How are contractors selected for your platform?

Is there a membership fee for customers?

How do you ensure service quality?

Are your services insured or guaranteed?

an businesses use your platform for their service needs?

Are same-day service requests possible?

Frequently asked questions

How do I book a contractor?

Can I review contractors after their work?

How do I know the contractors are trustworthy?

What if I am not satisfied with the service?

How much do services cost?

Can I get a quote before booking?

How quickly will I be connected to a contractor?

Can I choose my contractor?

What if I need to reschedule or cancel my booking?

How do I know the contractor is qualified?

What if a contractor doesn't show up or delays the service?

Do I need to provide materials for the job?

How do I pay for services?

Are the customer reviews public?

Is customer information kept private?

Frequently asked questions

How can I become a contractor with Accelerate.mu?

What are the contractor subscription packages?

What are the benefits of each subscription package?

How will my work be promoted?

Need to schedule your first service?

Copyright © 2024 Accelerate Professional Services. All rights reserved